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We are currently looking for a motivated casual Customer Service Officer to join our passionate team.

Position Overview
This role blends customer service excellence with a strong emphasis on sales. You will be the key interface between Alliance Française and prospective or existing students, members, and event attendees: handling inquiries, promoting programs, as well as facilitating registrations and memberships. As part of a close-knit team, you will also support various administrative tasks and ensure a seamless customer journey from initial contact through to post-sale follow-up.

Typical Working Hours: Casual hours – at least 3 hrs at a time, can be weekdays or Saturday (more frequently) as well as occasional Sundays

Key Responsibilities:

 Sales & Customer Engagement

• Proactively engage with potential students or members (by phone, email, and face-to-face) to provide program information, recommend appropriate courses, and close sales.
• Drive membership and course enrolments by clearly explaining the benefits of Alliance Française offerings and building genuine rapport.
• Follow up on leads (phone and digital inquiries) promptly to convert interest into sales.

Customer Service & Reception

• Greet and assist visitors at our various sites, ensuring they feel welcome and informed.
• Handle phone, email, and online chat inquiries in a professional, friendly, and solution-oriented manner.
• Guide customers through enrolment, membership sign-up, and event registration processes.
• Library support: scanning books and maintain the space for members, update database as required, guide users.

Administrative Support

• Process payments (cash, EFT, credit cards), issue receipts, & credits, update records in our systems.
• Maintain accurate and up-to-date client information using our CRM (Oncord knowledge is a plus).
• Assist with daily operational tasks such as filing, mail handling, and general reporting.

Qualifications:

•  Fluent in English (required), with a good working knowledge of French (highly regarded).
• Passion for promoting French language and culture.
• Strong interpersonal skills and cultural sensitivity.
• Previous experience in customer service or related fields preferred.

We are looking for a team member who is / has:

• Sales-Oriented Mindset: Demonstrated ability to meet or exceed sales targets, with a genuine passion for engaging people.
• Customer Focused: Passion for delivering outstanding service in person, on the phone, and through digital channels.
• Customer Service Experience: Proven track record of delivering friendly, professional service (hospitality, retail, or call-centre background a bonus).
• Professional Presentation & Conduct: Demonstrates a professional manner and is well presented, suitable for regular interactions with high-profile patrons.
• Communication Skills: English language proficiency (French fluency is a definitely a plus); ability to articulate offerings convincingly and diplomatically.
• Tech Savvy: Comfortable using basic office software (Word, Excel). Familiarity with CRM/ERP systems such as Oncord is advantageous.
• Flexibility: Willingness to work occasional evenings (till 7-8pm) and Saturdays, and to travel between different work locations.
• Adaptability: Willingness to adjust schedules, work occasional evenings or Saturdays

Why Join Alliance Française?

• Dynamic Work Environment: Be part of a vibrant team dedicated to cultural exchange and education.
• Cultural Immersion: Enjoy the chance to practice or learn French, plus gain exposure to diverse cultural events.
• Package: ~$37.13 / hr incl. casual loading
• Must have the right to live and work in Australia

How to Apply 
Email your CV and a brief cover letter highlighting your sales achievements and customer service experience to recruitment@afmelbourne.com.au.

Applications will be reviewed on a rolling basis.

AFM supports equal opportunities and diversity in the workplace.