Navigation of Data and Collection of Information
The Alliance Française de Melbourne will collect personal information by only lawful and fair means. We will collect personal information if you input any personal information into our website. You can browse our website without disclosing personal information. Browsing any website – including the Alliance Française de Melbourne website – generates a trail of pages visited and the time apparently spent displaying each page.
We will collect personal information if you input any personal information into the Level Assessment Request Form via Facebook, or via contact made through Facebook Messenger with the Alliance Française de Melbourne Facebook page.
No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law
enforcement agency may exercise a warrant to inspect the service provider’s logs.
Customer service is fundamental to our business. As part of this service we may use your personal information to offer you products and services that may benefit you. As part of the registration process a customer may elect not to receive any marketing material. Customer details and delivery addresses are collected for the purposes of supplying goods to customers and providing after-sales service.
The Alliance Française de Melbourne e-commerce website uses Secure Socket Layer technology. Users Credit card details are stored by an
external payment gateway provider. No credit card details are captured or stored by the Alliance Française de Melbourne e-commerce site.
We seek feedback from our users in order to improve the service offered by the site. Answering feedback questions is voluntary and does not in any way affect your access to the Alliance Française de Melbourne website. Feedback should be made via the Feedback page.
Users may provide personal details for the purpose of receiving a reply to their feedback.
This information will only be used for the purpose for which it was provided. We will add your email address or name to our mailing list.
The Alliance Française de Melbourne may publish aggregated information about feedback on the websites, to the extent that it does not
identify or cannot be used to identify individual users.
The Alliance Française de Melbourne uses its email newsletters to notify subscribers of events or opportunities. Your details will only be known to the Alliance Française de Melbourne staff and will be disclosed to a third party only in circumstances in which such disclosure is legally authorised, such as in the investigation of a criminal offence.
Data Storage and Disclosure
The information collected is stored in an appropriately secure format and held by the website service provider of the Alliance Française de Melbourne for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.
The data is used by the Alliance Française de Melbourne website software, and by staff
involved in the Alliance Française de Melbourne operations, only for:
• website and system administration, including monitoring to prevent security breaches;
• customisation of the website to user needs;
• evaluation, research and development; and
Subscribers, members, customers and employees have the right to access and modify their personal information stored by Alliance Française de Melbourne, by sending a written request to:
Alliance Française de Melbourne
PO Box 2042, ST KILDA WEST
VICTORIA 3182 AUSTRALIA
Last updated December 2019
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