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We are seeking a highly organised, process-driven Operations Manager to provide the organisational backbone that enables the General Manager and leadership team to operate effectively.

Position Overview
The Operations Manager is responsible for ensuring the smooth, compliant, and efficient day-to-day operations of AFM. The role coordinates outsourced finance and HR functions, oversees administration and operational systems, and manages key external interfaces (finance, IT, CRM, facilities). It ensures strong governance, compliance, and internal controls, while maintaining high-quality administrative and organisational support across the organisation. This role requires a highly organised professional with strong judgement, attention to detail, and the ability to manage multiple stakeholders, systems and priorities.

Reports to General Manager.
Works closely with: Treasurer and Finance, Audit, Investments and Risk (FAIR) Committee; People, Culture and Governance (PCG) Committee; External Accountant provider; HR consultant; IT and service providers.

Typical Working Hours: Permanent, full time 76 hrs / fortnight (80-90% can be considered).

Key Responsibilities                

1. Finance Coordination and Administration (Outsourced model)

• Act as the main point of contact with the external finance provider, ensuring information is shared accurately and on time.       
• Review monthly financial reports before submission to the General Manager and Treasurer.       
• Monitor performance against budget and highlight significant variances or risks.       
• Coordinate payroll inputs, ensuring staff changes are accurately captured.       
• Support preparation of budgets, forecasts and the annual audit.       
• Maintain financial procedures, internal controls and approval processes.       
• Oversee banking activities, including payments and reconciliations.       
• Assist with grant administration, reporting and compliance.

2. HR Administration and Coordination

• Coordinate onboarding and offboarding processes and maintain personnel records.       
• Prepare and issue employment contracts and variations using approved templates.       
• Maintain HR records, leave balances and compliance documentation.       
• Coordinate payroll-related HR information with the finance provider.       
• Support performance review processes and recruitment activities.       
• Maintain HR policies, training records and compliance tracking.

3. Operations, Systems and Office Management

• Oversee office administration, systems, document management and operational processes.       
• Act as key interface with external service providers (IT, Oncord CRM, accounting, vendors).       
• Manage relationships with building management and owner’s corporation.       
• Maintain organisational systems and ensure data integrity.       
• Manage supplier agreements, contracts and renewals.       
• Coordinate insurance renewals and maintain coverage records.       
• Maintain organisational registers (contracts, assets, leases, delegations).       
• Maintain a compliance calendar to ensure no missed deadlines.

4. Governance, Compliance and Board Support

• Coordinate Board and committee processes and prepare/collate papers.
• Maintain secure and well-organised governance document repositories.
• Track Board actions, resolutions and follow-ups.
• Support preparation and coordination of the AGM.
• Ensure compliance with ACNC and regulatory requirements.
• Maintain governance documents, policies and registers.

5. Process Improvement and Organisational Efficiency

• Review and improve administrative, financial and operational processes.
• Identify opportunities to streamline systems and reduce duplication.
• Support implementation of improved tools, workflows and controls.

Indicative Time Allocation summary

• 25% Finance coordination and administration       
• 25% HR coordination       
• 50% Operations, governance and organisational support

We are looking for a team member who is/has:            

• Highly organised, structured and process-driven       
• Strong attention to detail and follow-through       
• Discreet and trustworthy, able to handle confidential information       
• Sound judgement and strong operational mindset       
• Calm and effective under multiple priorities       
• Collaborative, proactive and service-oriented       
• Strong communication and stakeholder management skills       
• Comfortable working within governance and compliance frameworks       
• French (desirable but not essential)

Qualifications and Experience

• Tertiary degree in Business Administration or a related field
• 2–3 years’ experience in a similar role
• Experience in a not-for-profit environment (desirable but not essential)

Why Join Alliance Française?            

• Dynamic Work Environment: Be part of a passionate team dedicated to cultural exchange and education.          
• Collaborative and multicultural working environment
• Training opportunities in conjunction with the role          
• Modern French Hub & working environment          
• Flexible work arrangements – WFH up to 2 days / wk (not compulsory)          
• Package: $90,000 per annum + Super + 1 week Ex-gratia over EOY closure

How to Apply

Must have the right to live and work long term in Australia.
Please send your CV and a brief cover letter to recruitment@afmelbourne.com.au, subject: Application for Operations Manager role. 
Start date: From 1^st May 2026.
Applications will be reviewed on a rolling basis.