Terms & Conditions

2021 Online Learning (E-Tuition) Terms & Conditions

The Alliance Française de Melbourne is the most renowned and reputable French learning centre in Melbourne, boasting 130 years of experience in teaching French.  The Alliance Française de Melbourne offers a wide range of French courses and services for all levels, ages and purposes at its CBD and St Kilda locations as well as online.

ENROLMENT FOR ONLINE CLASSES

1. The person who enrols for learning French with the Alliance Française de Melbourne (the “Student”) accepts these T&C. 

a. The Student who had already enrolled with the Alliance Française de Melbourne and has had his/her tuition to E-Tuition is subject to these T&C.  Unless directed otherwise by the Alliance Française de Melbourne, the class, the level of the class and the teacher will remain the same but the tuition will be provided online.

b.  Any new Student is subject to these T&C.  The Student’s enrolment comprises the entire agreement between the Alliance Française de Melbourne and the Student, and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral.

2. By accepting these T&C the Student:

a. Agrees that the Tuition fee already paid is used for the E-Tuition;

b. who is a new Student agrees to pay the E-Tuition fees (including GST) for the E-Tuition provided by the Alliance Française de Melbourne.  All transactions are in Australian Dollars.  All prices as displayed on the Alliance Française de Melbourne website are inclusive of GST.

3. For the new Student, enrolment can be made online or over the phone. A non-beginner Student who has not completed a course with the Alliance Française de Melbourne within the last 6 months must take a free and quick level assessment before beginning the E-Tuition.  The Student is asked to enrol for the full session of E-Tuition.  E-Tuition fees do not include physical textbooks.

4. The new Student accepts to pay the full amount of the E-Tuition fees and it is not refundable even if the Student does not complete the E-Tuition.

5. If the new Student is under 18, the parent/guardian is responsible for the payment of the E-Tuition fees.

6. The details and duration of the E-Tuition are stated in the confirmation document provided by the Alliance Française de Melbourne to the Student at time of enrolment for the new Student or at the time of the shift of the enrolment to E-Tuition for the already enrolled Student.

7. E-Tuition commencement date is the date upon which the Alliance Française de Melbourne:

a.  Receives from the new Student’s the E-Tuition fee in full; and

b. Sends the Students his/her username and password for the Alliance Française de Melbourne online classes access on the Apolearn platform.

8. It is important for the Student to note that an online environment does require an aspect of self-learning, including self-discipline, dedicated time put aside for classes and homework, and a level of commitment to his/her E-Tuition.

9. To access to an E-Tuition, the Student is required to have access to the following tools:

a. an adequate internet service and device with camera, microphone and speakers to undertake the E-Tuition. Computers are recommended over tablets and smartphones as the latter might have limited functions.

b. a video conference tool named Zoom for web meetings allowing the Student to see, listen and engage in exchanges with the tutor;

c. a platform named Apolearn that the Student can use anywhere, anytime to submit homework and assignments (formal teaching) or take the opportunity to engage with the Student’s classmates (informal teaching);

d. if possible, a convenient online French keyboard, that will assist the Student with written work and typing accented characters. 

10. The E-Tuition enrolment is complete when the Student has been issued a username and password for the Alliance Française de Melbourne online classes access (“E-Tuition Access”).

11. The E-Tuition commencement and thus their duration are effective from the date the E-Tuition is fully paid and the E-Tuition Access/access to materials is granted.

12. After enrolment, the Student will receive an email from the teacher who is dedicated to Student with an invitation to join the Apolearn platform.  The Student will be required to click through to the platform and explore the dashboard.  Then the Student will be allowed to interact with fellow students with a 'bonjour!' on the E-Tuition chat.

13. The student agrees to being recorded. Class recordings will be used for training and quality purposes as well as to allow students who missed a session to catch up on the missed content at their own time.

E-TUITION

The Alliance Française de Melbourne is responsible for allocating the Student to the E-Tuition that best corresponds to the Student’s language level and needs.  Any change of E-Tuition requires the approval of the tutor.  The Student is reminded that he/she cannot choose a particular Tuition or tutor.  As tutors have extensive experience, every effort will be made to maintain high standards of teaching and smooth transition from one session of E-Tuition to another or for the replacement of a teacher.  In the best interest of the Student, the Alliance Française de Melbourne asks that first enrolments and re-enrolments be made 1 week prior to the commencement date of each session of E-Tuition in order to avoid E-Tuition cancellations. 

The maximum number of students by Tuition is twelve students.  In the case of insufficient numbers of students or unforeseen circumstances, the Alliance Française de Melbourne reserves the right at its entire discretion to cancel an E-Tuition.  In the event of such cancellation of an E-Tuition, the Alliance Française de Melbourne will offer to the Student the choice of either to be offered another Tuition suitable to the Student or a transfer of the credits to a later session. The Alliance Française de Melbourne reserves the right to change teachers during the period of E-Tuition.

Please note that E-Tuition will not be held on Victorian public holidays.  In this case, E-Tuition hours will be extended to compensate for missed E-Tuition or organised on another day.

E-TUITION FEES

Note that fees cannot be refunded or transferred in the case of cancellation by the Student less than 5 Business Days before the course starts (“Business Day” being in these T&C a day which is not a Saturday, a Sunday or a public holiday in VIC).  No partial refund can be granted for E-Tuition not attended and no postponement can be allowed except under special circumstances whereby justification is provided by the Student and approval from the Alliance Française de Melbourne is granted at its discretion.  In either circumstance, an $50 administration fee will be charged to the Student.

In cases of late enrolment and subject to availability, whereby the Student joins from Week 3 of the session of the E-Tuition, an amended billing will be applied.  However, no adjustments to billings will be made in the event of the Student’s absence from E-Tuition for any reason.

In the case of severe illness, whereby a medical certificate is provided by the Student to Alliance Française de Melbourne, reimbursements for E-Tuition not taken may be made.

CONFIDENTIALITY - PRIVACY

A Student’s ‘personal information’ (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by Alliance Française de Melbourne to provide the Student with the learning services contemplated by the Student enrolment under these T&C.  Alliance Française de Melbourne’s Privacy Statement is to be found on its website: https://www.afmelbourne.com.au/footer-terms-and-conditions/AFM-privacy-policy-Dec-2019-update-2.pdf

We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

The Alliance Française de Melbourne will only disclose the Student’s information:

a. to the extent specifically required by law; or

b. for the purposes of the Student’s enrolment (including disclosing information in connection with any query or claim).

Information provided by the Student is considered confidential and will not be divulged to any third party, nor will it be sold.

Upon enrolment into the E-Tuition, the Alliance Française de Melbourne may use the content from the Student’s emails to the Alliance Française de Melbourne in its marketing materials and on its website testimonials page, as well as send the Student a monthly newsletter.  In doing so, the Student’s identity will never be revealed; however, the Alliance Française de Melbourne will use the Student’s initials and his/her City.  The Alliance Française de Melbourne will also respect the Student’s privacy and only comments related to course outcomes and the Student’s experiences will be mentioned.

ENROLMENT DISCOUNT OFFERS

The Alliance Française de Melbourne also rewards special discounts to its students:

a. 5% concession discount on course fees when presenting a valid student, concession or health care card.

These enrolments discounts offers apply for all collective E-Tuition (general and specialised ones) except for Immersion Days, Storytime sessions and school programs organised with primary or secondary schools. 

This offer cannot be used in conjunction with any other offer. 

 E-TUITION MATERIALS, ACCESS AND ASSESSMENT

E-Tuition materials are supplied in an online environment, unless otherwise stated in the course description, and are available for viewing online and may not be either downloaded or copied unless instructed to do so by the Alliance Française de Melbourne.

The content of the E-Tuition materials, including copyright and all other such intellectual property rights contained therein, remain the exclusive property of the Alliance Française de Melbourne.  The Student will not reproduce any part of the E-Tuition Materials without the prior written consent of the Alliance Française de Melbourne.

E-Tuition materials are personal to the Student and the Student is prohibited to either sell or give or transfer the E-Tuition materials to any other person or organisation who is not the Student.

E-Tuition materials and E-Tuition content are subject to change.

E-Tuition materials are provided online via our distance learning system as described on the Alliance Française de Melbourne’s website. E-Tuition may occasionally be inaccessible for technical reasons or during scheduled maintenance. 

ONE-ON-ONE / PRIVATE / SEMI PRIVATE E-TUITION

Enrolment for one-on-one E-Tuition can be made by contacting privatetuiton@afmelbourne.com.au One-on-one E-Tuition fees (please consult website for the most up-to-date details) are to be paid for a minimum of a 2-hour Tuition and at least 2 Business Days prior to the E-Tuition.  In the event of cancellation of E-Tuition by the student, 2 Business Days notice is required, otherwise, the full E-Tuition fee will be charged.  To re-schedule the E-Tuition, the Student will have to contact the Alliance Française de Melbourne by telephone at (03) 95253463 or via email to privatetuition@afmelbourne.com.au.  E-Tuition fees are not refundable or transferable.  All one-on-one E-Tuition in the package must be completed within 6 months of the first E-Tuition

The Student enrolled in shared private E-Tuition and missing an E-Tuition won’t be able to reschedule the missed E-Tuition.

CATCH-UP E-TUITION

In the event that the student is unable to attend a class, he/she can organise a catch-up e-tuition session. For a 2h class, the student can organise a paid 30min catch-up session. A maximum of 1h of catch-up can be organised per term. Catch-up sessions are to be booked and organised within the term dates of the missed class(es) and are subject to AFM tutors’ availabilities.

In the case of severe illness, whereby a medical certificate is provided by the Student to Alliance Française de Melbourne, complimentary Catch-Up E-tuition may be offered.

EXAMS

To start the enrolment process, the candidate needs to fill the form for the corresponding exam they wish to sit which can be found on our website: https://www.afmelbourne.com.au/french-courses-learn-french/tests-and-diplomas/. Upon reception of this form, the Alliance Française de Melbourne will invoice the candidate via email. It’s the candidate’s responsibility to pay the invoice within 7 business days.  

Cancellations and deferrals prior to the registration deadline must be made by the Student in writing and a $50 processing fee will be charged.  No refund, credit note, deferral or transfer will be granted after the registration closing date.

STUDENT BENEFITS

The Student is entitled to benefits including discounts and access to the Culturethèque and Media Centre (subject to availability during the coronavirus crisis period).  This privilege is valid only for the duration of the E-Tuition.

The Student is entitled to attend general and extraordinary Alliance Française de Melbourne meetings, however, unless the Student becomes a member of the Alliance Française de Melbourne, the Student does not carry any voting rights for such meetings.

MEMBERSHIP

In the event the Student choses to become a Member of the Alliance Française de Melbourne by paying the subscription, Membership of the Alliance Française de Melbourne is valid for one year from the purchase date of the Membership.

Members can access their membership cards digitally by logging into their Alliance Française de Melbourne account.  Membership allows members to enjoy many advantages and entitles them to vote at the annual general meeting and as the case may be at the extraordinary meetings.

GIFT VOUCHER

The Alliance Française gift voucher may be applied to any product sold at the Alliance Française de Melbourne (Tuition, E-Tuition, workshops, merchandise, events organized at the Alliance Française de Melbourne).  It is not refundable or exchangeable, nor is it transferable or redeemable for cash.  The voucher does not guarantee admission into Tuition or E-Tuition.  Admission is subject to the availability of Tuition or E-Tuition and requires the gift recipient to contact the Alliance Française de Melbourne by telephone at (03) 9525 3463 or via email to enrol in a course. It is for single use only and must be given in to the Alliance Française de Melbourne when redeemed.

The voucher is only valid for Tuition or E-Tuition under these T&C or one-on-one/private tuition either at the St Kilda or CBD branches or online (E-Tuition).  The voucher is valid for one year after the issue date.  If enrolment is made for Tuition or E-Tuition, which is of a lesser value than the face value of the gift voucher, the difference will not be reimbursed to the recipient of the voucher, but be kept in credit in the Student account.

STUDENT OBLIGATIONS

The Student is required to:

a. Ensure that all the information provided to the Alliance Française de Melbourne is accurate;

b. Notify the Alliance Française de Melbourne of any contact/details changes (email, telephone, address etc.);

c. Advise the Alliance Française de Melbourne of any difficulties or problems the Student may experience with E-Tuition;

 d. In interaction with the Alliance Française de Melbourne’ staff, teachers and other students (including, but not limited to telephone calls, emails and instant chats) to conduct civilly and respectfully at all times. 

e. to not, under any circumstances, use abusive language or harass staff, teachers and other students.  The Alliance Française de Melbourne reserves the right to determine, at its sole discretion, what constitutes abusive language and harassment, and where that has occurred; and may, partially or completely, deny service to the infringing Student.

f. To not copy and paste content directly from the E-Tuition otherwise, the Student will be in breach of these T&C and the Student’s enrolment in the session of E-Tuition will be cancelled.  In its sole discretion, the Alliance Française de Melbourne may refuse re-enrolment of the Student to E-Tuition or allow the Student for re-enrolment into another E-Tuition session - charges will apply.

LIMITATION OF LIABILITY IN RELATION TO E-TUITION

To the extent permitted by law, the Alliance Française de Melbourne hereby excludes any liability to the Student in contract, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Student or any other person, or for any costs, charges or expenses incurred by the Student, arising from or in connection with the Student’s E-Tuition enrolment and any act or omission of Alliance Française de Melbourne.

Where an Act of Parliament implies in this Agreement any term or warranty which cannot be excluded, restricted or modified, such term or warrant shall be deemed to be included in this Agreement provided that the Alliance Française de Melbourne’s liability for a breach of such term or warranty is, at its option of the Alliance Française de Melbourne, limited to the supply of the E-Tuition again or the cost of supplying the E-Tuition again.

The Student acknowledges that, although they will endeavour to do their best, the Alliance Française de Melbourne does not warrant that the Student’s improvement in French as a result of E-Tuition.

FORCE MAJEURE

The Alliance Française de Melbourne shall not be liable or responsible to the Student, nor be deemed to have defaulted or breached this agreement, for any failure or delay in fulfilling or performing any term of the enrolment of the Student for E-Tuition when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the Alliance Française de Melbourne, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting online operators or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.  This clause expressly includes any further circumstance related directly or indirectly to the current coronavirus crisis such as governmental/state decisions, unrest, breakdown or power outage, etc.

GOVERNING LAW

All matters arising out of or relating to these T&C and to the enrolment of the Student for E-TUITION are governed by and construed in accordance with the laws of Victoria without giving effect to any choice or conflict of law provision or rule (whether of Victoria or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of Victoria.

JURISDICTION

a.      Any legal suit, action or proceeding arising out of or relating to these T&C and to the enrolment of the Student for E-TUITION shall be instituted in the courts of Victoria (Australia).

b.     In connection with any controversy hereunder, each party shall be responsible for its legal fees and disbursements and all court and related costs and expenses; provided that, if The Alliance Française de Melbourne shall be the prevailing party in any such controversy, the Alliance Française de Melbourne shall be entitled to reimbursement of legal fees and disbursements and all court and related costs and expenses from the Student.

MISCELLANEOUS

Notices: All notices, request, consents, claims, demands, waivers and other communications hereunder (each, a "Notice") shall be in writing and addressed to the parties at the addresses set forth on the enrolment documents or to such other address that may be designated by the receiving party in writing.  All Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), facsimile (with confirmation of transmission) or certified or registered mail (in each case, return receipt requested, postage prepaid). 

Amendment and Modification: These T&C may only be amended or modified in a writing that specifically sets forth that said writing amends these T&C and is signed by an authorized representative of the Alliance Française de Melbourne.

Severability: If any term or provision of either these T&C or the enrolment of the Student for E-TUITION is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these T&C or the enrolment of the Student for E-TUITION or invalidate or render unenforceable such term or provision in any other jurisdiction.

Survival: Provisions of these T&C and the enrolment of the Student for E-TUITION which by their nature should apply beyond their terms will remain in force after any termination or expiration of this Order including, but not limited to, the following provisions: compliance with Laws, confidentiality, Governing Law, submission to Jurisdiction and survival.

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