2019 Private Tuition
Terms & conditions

By purchasing a Private Tuition package at the Alliance Française de Melbourne (“AFM”), you are agreeing to abide by the policies, procedures and regulations of the AFM. This includes agreement with the following terms. You are also providing confirmation that the information given on enrolment is complete and correct.
 
Registration

1. Private tuition is organised on a case-by-case basis. Our Private Tuition Officer works to liaise between students and teachers to find a time suitable to all parties.
2. Our Private Tuition Officer works part-time and treats new requests chronologically in the order in which they are received. New requests are managed via a waiting list.
3. We endeavour to respond to requests in a timely manner in accordance with operational and logistical restraints. Students and/or Guardians are encouraged to apply for private tuition at least 2 weeks before they wish to begin their Package.   
4. All students need to submit the online Private Tuition form before the Private Tuition Officer can proceed with the organisation of their Package.

Arranging your package

1. All sessions must be of 2 hours’ minimum duration.
2. Private Tuition can be organised at the following locations:
   1. At our Head Office at 51 Grey Street, St Kilda;
   2. At our City Branch at Level 13, 55 Swanston Street; or
   3. At your own home.
3. Home sessions will incur an additional fee for travel expenses. These are calculated according to the distance of the location from the AFM head office at 51 Grey Street, St Kilda.
4. Lessons must be organised within a maximum radius of 25km from the AFM Head Office at 51 Grey Street, St Kilda.
5. No Private Tuition can be organised outside of AFM opening hours, on public holidays or on other non-business days.
6. Due to changing availabilities for rooms and other facilities, AFM is only able to confirm Private Tuition for a “foreseeable period”, i.e. up until a point where our timetable for Group Courses, or other events that affect our room allocations, changes.
7. AFM primarily offers Collective and Small Group Courses as a means of learning. In our busiest periods of New Terms and Sessions a delay may be expected for the attribution and creation of new sessions.

Confirming your package

1. All private tuition packages must be paid for in full at least 48 hours before your first confirmed lesson.
2. If AFM does not hear from you within 3 business days of confirming the availability of a teacher by email, your teacher may be reallocated, or no longer available to take your class. 
3. When renewing a package, payment in full is required 48 hours before the first session in the new package.
   1. Sessions in a package are valid for 12 months from the date of purchase of the package.
4. Payment can be made by VISA or MASTERCARD over the phone or in person at our St Kilda and CBD branch locations. Payments in St Kilda may be made with cash. Please notice that our branch in the CBD is a cashless facility. 
5. Private tuition packages do not include textbooks or additional materials unless otherwise specified.

Modifying your package

1. AFM requires one full day's notice in advance of your organised Private Tuition for modifications or cancellations as per the below table. Failure to notify AFM of any changes after this period will result in cancelled hours being forfeited from the package of Private Tuition. 

   Day of Class Organised	Final time to cancel to avoid forfeited package
   Monday	Saturday 6pm
   Tuesday	Saturday 6pm
   Wednesday	Monday 6:30pm
   Thursday	Tuesday 6:30pm
   Friday	Wednesday 6:30pm
   Saturday	Thursday 6:30pm

2. Notifications of modifications or cancellations need to be made by PHONE via our Reception (9525 3463)
3. Cancellations on behalf of minors must be made by their parent/s or guardian/s.
4. If a medical condition, accident or trauma prevent you from attending tuition, and you are not able to cancel within the above time frames, AFM can take this into consideration with the provision of supporting documentation. 
5. If you arrive after the scheduled start of your lesson, your tuition will not be extended and no refund or pro-rata adjustment will be granted.
6. For semi-private tuition, no split of credit will be possible once the tuition has been confirmed and paid for. AFM cannot be held responsible for students’ changes in work commitments or personal circumstances when one student cannot attend Semi-Private Tuition.

​Deferring your package​

1. When a committed student is no longer able to attend class for the remainder of a package, we might be able to organise a partial credit note. Credit notes may be provided strictly in the event of one of the following unforeseen circumstances
   1. Following an accident or trauma (supporting documentation required); 
   2. Medical treatment that prevents the student's completion of the package (supporting documentation required)
2. Applications for credit notes must be addressed in writing by email to the Private Tuition Officer.
3. Credit notes will be calculated as per the decreasing price schema for Private Tuition fees. That is, the amount of credit given will be calculated according to
   1. The number of hours originally purchased in the package; 
   1. The price paid per hour for the original purchase; and 
   2. The number of hours remaining to the student on the package. 
4.  Strict conditions apply
   1. Credit notes cannot be refunded for money; 
   2. Credit notes are valid for a period of 12 months from the date that they are processed;
   3. Credit notes' validity cannot be extended;
   4. Credit notes are not transferable;
   5. Credit notes are not valid for external products sold by l'Alliance Française such as Alliance Française French Film Festival tickets and online courses.
       

Cancelling your package​

1. Private Tuition packages are non-refundable.
2. The following items are non-refundable 
   1. Registration F ee (your Alliance Française Registration is valid independently from Private Tuition Sessions)
   2. Membership Fee (your Alliance Française Membership is valid independently from Private Tuition Sessions and still allows you to borrow from our library and to benefit from various discounts around town).
   3. Textbooks may only be refunded if they have not yet been collected from Reception.