2018 Group Courses for Adults Terms and ConditionS

By enrolling in a Collective Adult Course at the Alliance Française de Melbourne (“AFM”), you are agreeing to abide by the policies, procedures and regulations of the AFM. This includes agreement with the following terms. You are also providing confirmation that the information you have provided on enrolment is complete and correct.

  1. Registration and Payment
    1. The number of spots in a group is limited.
    2. Enrolment is on a first-come, first-serve basis.
    3. The full course fee must be paid upfront at the time of enrolment.
    4. Courses can be purchased
      1. ONLINE via our shopping cart;
      2. OVER THE PHONE on (03) 9525 3463, with VISA or MASTERCARD; or
      3. IN PERSON at one of our front desks: 51 Grey Street, St Kilda or Level 13, 55 Swanston Street in the CBD. Please note that our CBD is a cashless facility.
  2. Discount and Concession rates
    1. Discounts are not cumulative: only one discount applies per person per enrolment in a Term or in a Holiday group course.
    2. Discounts do not apply to courses, immersion days, immersion weekends, events and workshops held outside Alliance Française de Melbourne.
    3. A 10% discount on group course fees applies to current AFM members.
    4. A 5% discount on group courses fees applies to
      1. Current Health Care Card holders;
      2. Current Pension Card holders;
      3. Current VIT-registered French teachers;
      4. Current Full-Time tertiary students

Students must present supporting documentation (i.e. student card, Health Care Card) to confirm their enrolment.

  1. Student’s Commitment
    1. Students enrol and commit to attend classes for the full length of the course.
    2. Students commit to stay with the same course for the full length of the course 
    3. Catch-Up lessons are available to students that have missed classes, subject to the Terms and Conditions outlined for Catch-Up lessons.
    4. Applications for a class transfer must be addressed in writing to the Head of Reception.
  1. Level Assessment
    1. New students with no formal prior knowledge of French must enrol in A1.1 Beginners or equivalent. Please note that some students in A1.1 or equivalent may have previous informal knowledge and exposure to the French language (such through learning apps), without ever having had taken formal courses.
    2. New students with prior knowledge of French must complete and submit a level assessment request form before enrolling in a course. No complaint will be attended to if you chose to skip the level assessment and enrol in the wrong class or level.
    3. If students feel that they have been incorrectly assessed, they are invited to contact us as soon as possible to be reassessed and offered a suitable solution.
  1. Class Size and Cancellation of Group Classes
    1. The maximum number of students that can enrol in a group is 14.
    2. The minimum number of students required to open a course is 8. Courses that fail to attract sufficient enrolment numbers may be cancelled and students will be offered alternative solutions, such as
      1. A transfer to an equivalent class or level,
      2. Private Tuitions,
      3. The postponement of their enrolment.
    3. If no suitable alternative tuition arrangement can be identified, refunds may be offered if the class is cancelled and are given at the discretion of Alliance française.
    4. In the event of unforeseen circumstances, Alliance Française de Melbourne reserves the right to:
      1. Cancel or reschedule courses;
      2. Change course details, time, location or teachers.

Students will be notified of such changes as early as possible by e-mail, text messages and phone/voicemail.

  1. Deferring your course
    1. When a committed student is no longer able to attend class for the remainder of a course, we might be able to organise a partial credit note. Credit notes may be provided strictly in the event of one of the following unforeseen circumstances
      1. Following an accident or trauma (supporting documentation required);
      2. To receive medical treatment that prevents the student’s completion of the course (supporting documentation required);
    2. Applications for credit notes must be addressed in writing by email to Head of Reception
    3. Credit notes will be the value of the course fee corresponding to the remainder of the course at the time the application is received, less a $50 administration fee. Strict conditions apply:
      1. They cannot be refunded for money;
      2. Credit Notes are valid for a period of 12 months from the date they are processed.
      3. Their validity period cannot be extended;
      4. They are not transferable;
      5. They are not valid for external products sold by l’Alliance Française such as Alliance Française French Film Festival tickets and online courses.
  1. Cancelling your enrolment
    1. Cancelling your enrolment prior to the course commencement date will incur a $50 administration fee. You will obtain a refund for the remaining balance of the course fee only. Applications must be addressed in writing to the Head of Reception by email.
    2. The following items are non-refundable
      1. Registration Fee (your Alliance Française student card is valid independently from the course)
      2. Membership Fee (your Alliance Française Membership Card is valid independently from the course and still allows you to borrow from our library and to benefit from various discounts around town).
    3. The following items may be refunded
      1. Textbooks only if they have not yet been picked up from Reception.

Returns to cancel your enrolment received after the course commencement date will not be considered.

  1. Public Holidays
    1. Classes will not be held on Victorian public holidays, but additional time may be added to some classes or rescheduled within the term.
    2. Refunds will not be given to students who are unable to attend replacement sessions.

You may also like...

Vin & Fromage

Vin & Fromage

Each term on Tuesday, from 6.30pm to 8.00pm
(except School & Public Holidays)

Thanks for sharing! / Merci pour le partage!


St Kilda branch:
51 Grey Street, ST KILDA
Tel : 03 9525 3463
E-mail: info@afmelbourne.com.au

St Kilda branch opening hours:
Mon - Fri: 9am to 7pm
Sat: 9am to 6pm

City branch:
Level 13, 55 Swanston St, Melbourne
VIC, Australia, 3000
Tel : 03 9525 3463
E-mail: info@afmelbourne.com.au

City branch opening hours:
Mon - Thurs 9am to 1pm & 2pm to 6.30pm
Fri - Sat: 9am to 12pm & 1pm to 6pm