Online Lessons Terms & Conditions

By purchasing online private lessons at the Alliance Française de Melbourne (“AFM”), you are agreeing to abide by the policies, procedures and regulations of the AFM. This includes agreement with the following terms. You are also providing confirmation that the information given on enrolment is complete and correct.


Equipment and Logistics: 

Conditions of purchase: 

General cancellation policy:

Cancellations for unforeseen circumstances:

“Unforeseen circumstances” refer to:

—When a lesson is interrupted due to unforeseen circumstances, the class will be rescheduled at a more convenient time as agreed between you and your tutor. No additional time can be supplied.

Cancellation by your tutor: 

In the event of your tutor experiencing problems at the time of a scheduled lesson and we are unable to provide our regular services, we will arrange for another lesson at the earliest convenience for both student and teacher. Alternately, AFM will charge accordingly and organise a credit note for future lessons.

Credit notes and refunds:

Credit notes and refunds can be granted at the discretion of the AFM and your tutor when:

All applications for a credit note or refund must be sent via e-mail to the Head of Education at

Privacy statement: 

Protecting your privacy and personal information is important to AFM. It is, however, important for AFM to collect certain personal information from you in order that we can offer you effective and efficient service.

We will only collect information from you with your knowledge and consent; only use personal information provided by you for the purpose/s for which it was collected, not disclose your personal information to a third party without your prior consent, ensure that your personal information is not disclosed to other institutions except if required by law or other regulation, and remove your personal information from our system when it is no longer required.

You can gain access to the personal information we have about you, and provide any necessary corrections by calling us on (03) 9525 3463.


AFM makes every effort to ensure that course information supplied is correct at all times. It reserves the right to change the location of private tuition sessions, fees and tutors when necessary. All attempts will be made to notify enrolled students of changes.

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St Kilda branch:
51 Grey Street, ST KILDA
Tel : 03 9525 3463

Monday - Friday: 9.00am to 7.00pm /☎ from 10am to 6pm
Saturday: 9.00am to 6.00pm/☎ from 10am to 5pm
Sunday & Public Holidays: CLOSED .

City branch:
Level 13, 55 Swanston St, Melbourne
VIC, Australia, 3000
Tel : 03 9525 3463

Monday-Thursday: 9.00am-1pm & 2pm-6.30pm
Friday: 9.00am-1pm & 2pm-6.00pm
Saturday: 9.00am-12.00pm & 1.00pm-6.00pm
Sunday & Public Holidays: CLOSED