Online Lessons Terms & Conditions


By purchasing online private lessons at the Alliance Française de Melbourne (“AFM”), you are agreeing to abide by the policies, procedures and regulations of the AFM. This includes agreement with the following terms. You are also providing confirmation that the information given on enrolment is complete and correct.

Organisation: 

Equipment and Logistics: 

Conditions of purchase: 

General cancellation policy:

Cancellations for unforeseen circumstances:

“Unforeseen circumstances” refer to:

—When a lesson is interrupted due to unforeseen circumstances, the class will be rescheduled at a more convenient time as agreed between you and your tutor. No additional time can be supplied.

Cancellation by your tutor: 

In the event of your tutor experiencing problems at the time of a scheduled lesson and we are unable to provide our regular services, we will arrange for another lesson at the earliest convenience for both student and teacher. Alternately, AFM will charge accordingly and organise a credit note for future lessons.

Credit notes and refunds:

Credit notes and refunds can be granted at the discretion of the AFM and your tutor when:

All applications for a credit note or refund must be sent via e-mail to the Head of Education at
headeducation@afmelbourne.com.au

Privacy statement: 

Protecting your privacy and personal information is important to AFM. It is, however, important for AFM to collect certain personal information from you in order that we can offer you effective and efficient service.

We will only collect information from you with your knowledge and consent; only use personal information provided by you for the purpose/s for which it was collected, not disclose your personal information to a third party without your prior consent, ensure that your personal information is not disclosed to other institutions except if required by law or other regulation, and remove your personal information from our system when it is no longer required.

You can gain access to the personal information we have about you, and provide any necessary corrections by calling us on (03) 9525 3463.

Disclaimer: 

AFM makes every effort to ensure that course information supplied is correct at all times. It reserves the right to change the location of private tuition sessions, fees and tutors when necessary. All attempts will be made to notify enrolled students of changes.


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St Kilda branch:
51 Grey Street, ST KILDA
VICTORIA 3182 AUSTRALIA
Tel : 03 9525 3463
Fax : 03 9525 5064
E-mail: info@afmelbourne.com.au

Postal Address:
PO Box 2042,
ST KILDA WEST, VICTORIA 3182
AUSTRALIA

St Kilda branch opening hours:
Mon - Fri: 9am to 7pm (switchboard/reception: 9.30am to 6.30pm)
Sat: 9am to 6pm (switchboard/reception: 9am to 5.30pm)

How to find us:
Trams: 16, 96, Fitzroy Street
3, 5, 64, 67 St Kilda Junction (3, 64, 67 Alma Road)
Car park available
Wheelchair access

City branch:
Level 13, 55 Swanston St, MELBOURNE
VICTORIA 3000 AUSTRALIA
Tel : 03 9525 3463
Fax : 03 9525 5064
E-mail: info@afmelbourne.com.au

City branch opening hours:
Mon - Thurs 9am to 1pm & 2pm to 6.30pm
Fri - Sat: 9am to 12pm & 1pm to 6pm

How to find us:
Trams: 1, 3, 3a, 5, 6, 8, 11, 16, 42, 48, 64, 67, 72, 109
& 112 running down Swanston St (stop: Collins St/Swanston St)
Trains: Flinders St Station is 1 block away