Terms & Conditions

2022 In-Person and Online ("E-Tuition") Class Terms & Conditions

The Alliance Française de Melbourne (“the AFM”) is the most renowned and reputable French learning centre in Melbourne, boasting 130 years of experience in teaching French. The AFM offers a wide range of French courses and services for all levels, ages and purposes at its physical premises, as well as online.


1. The person who enrols for learning French with the AFM (the “Student”) accepts these Terms & Conditions (“T&C”). 

a. During the period of the pandemic crisis, and for a period to be driven by the circumstances and the directions from the relevant authorities at Federal or State level, the AFM reserves the right to shift In-Person Collective classes and Private Tuition lessons to online classes (“E-Tuition”). These T&C will remain applicable until the AFM notifies the Student of their amendment. Where In-Person classes are moved to E-Tuition: unless directed otherwise by the AFM, the class, the level of the class and the teacher will remain the same, but the Tuition will be provided online. No credits or refunds will be offered, should the AFM make the decision of shifting In-Person classes to E-Tuition. If classes cannot be shifted to E-Tuition (in the case of children’s classes, for example), a credit valid for 12 months will be offered. Where In-Person classes are delivered online due to directions from the relevant authorities, it is understood by the Student that online delivery is a temporary measure until such directions from the relevant authorities change. No refunds will apply with regards to changes in course delivery formats where the AFM is making best efforts to meet requirements from the relevant authorities, and to keep the community safe. Where Students wish to expressly remain in online classes for the duration of their studies, they should enrol in classes that are categorised as permanently online.

b.  Any new Student is subject to these T&C. The Student’s enrolment comprises the entire agreement between the AFM and the Student, and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral.

2. By accepting these T&C the Student:

a. Agrees that the Tuition fee already paid is used for In-Person or Online Collective Tuition; and that the Tuition fee is required to be paid in full at the time of enrolment in order to reserve a place in an AFM course of the Student’s choice.

b. who is a new Student agrees to pay the Tuition fees (including GST) for the Tuition provided by the AFM. All transactions are in Australian Dollars. All prices as displayed on the AFM website are inclusive of GST.

3. For the new Student, enrolment can be made online or over the phone. A non-beginner Student who has not completed a course with the AFM within the last six months must take a free and quick level assessment before beginning the Tuition.  The Student is required to enrol for the full session of Tuition.  Tuition fees do not include textbooks.

4. The new Student accepts to pay the full amount of the Tuition fees which are not refundable even if the Student does not complete the Tuition. For the avoidance of doubt, courses and/or Tuition fees apply only to the Student concerned, and are not transferrable at any time, to any other party.

5. If the new Student is under 18 years of age, the parent/guardian is responsible for the payment of the Tuition fees.

6. The details and duration of the Tuition are stated in the confirmation document provided by the AFM to the Student at the time of enrolment for the new Student or at the time of the shift of the enrolment to Tuition for the already enrolled Student.

7. Tuition commencement date is the date upon which the AFM:

             a.  Receives from the new Student the Tuition fee in full; and

             b. Sends the Students his/her username and password for the AFM class access on its                  virtual classroom platform, ‘Apolearn.’

8. The Tuition enrolment is complete when the Student has been issued a username and password for their AFM class access (“Tuition Access”).

9. The Tuition commencement and thus its duration are effective from the date the Tuition is fully paid, and the Tuition Access/access to materials is granted.

10. After enrolment, the Student will receive an email with an invitation to join the virtual classroom platform, ‘Apolearn’. The Student will be required to click through to the platform and explore the dashboard. Then the Student will be allowed to interact with fellow students with a 'bonjour!' on the platform chat.


The AFM will make best efforts to allocate the Student to the Tuition that best corresponds to the Student’s language level and needs. Any change of Tuition requires the approval of the tutor. The Student is reminded that he/she cannot choose a particular Tuition or tutor. Every effort will be made to maintain high standards of teaching and smooth transition from one session of Tuition to another, or for the replacement of a teacher.  In the best interests of the Student, the AFM asks that first enrolments and re-enrolments be made one week prior to the commencement date of each session of Tuition in order to avoid Tuition cancellations. 

Subject to any laws including any government-imposed restrictions, the maximum number of students by In-Person Tuition is fourteen students.  In the case of insufficient numbers of students or unforeseen circumstances, the AFM reserves the right at its entire discretion to cancel a Tuition.  In the event of such cancellation of Tuition by the AFM, the AFM will offer to the Student the choice of either another Tuition suitable to the Student or a transfer of the credits to a later session. The AFM reserves the right to change teachers during the period of Tuition.

Please note that Tuition will not be held on Victorian public holidays. In this case, Tuition hours will be extended to compensate for missed Tuition, or will be organised on another day.


Tuition fees cannot be refunded in the case of cancellation by the Student less than five Business Days before the course starts (“Business Day” being in these T&C a day which is not a Saturday, a Sunday or a public holiday in the State of Victoria).  Partial refunds, exchanges, postponements or transfers of Tuition or Tuition fees to another party are not allowed. Where a course is cancelled more than five Business Days before commencement of the course, a fee of AUD$50 (fifty Australian dollars) will be deducted from the refund amount, by way of contribution towards AFM administration costs. 


A Student’s ‘personal information’ (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by the AFM to provide the Student with the learning services contemplated by the Student enrolment under these T&C.  The AFM’s  Privacy Statement is available  on its website here: https://www.afmelbourne.com.au/footer-terms-and-conditions/AFM-privacy-policy-Dec-2019-update-2.pdf

The AFM will make reasonable efforts to keep secure any information that it holds about the Student and to ensure that any of its employees or agents who have access to information about the Student, do not make any unauthorised use, modification, reproduction or disclosure of that information.

The AFM will only disclose the Student’s information:

                  a. to the extent specifically required by law; or

                  b. for the purposes of the Student’s enrolment (including disclosing information in                        connection with any query or claim).

Information provided by the Student is considered confidential and will not be divulged to any third party, nor will it be sold.

Upon enrolment in the Tuition, the AFM may use the content from the Student’s emails to the AFM, in its marketing materials and on its website testimonials page, as well as sending a monthly newsletter to the Student. In so doing, the Student’s identity will never be revealed; however, the AFM will use the Student’s initials and his/her City.  The AFM will also respect the Student’s privacy and only comments related to course outcomes and the Student’s experiences will be mentioned.


The AFM also awards special discounts to its students, notably a 5% concession discount on course fees when presenting a valid student, concession or health care card.

These enrolment discounts apply for all Collective Tuition (general and specialised) except for Immersion Days, Storytime sessions and school programs organised with primary or secondary schools. 

This offer cannot be used in conjunction with any other offer.


Tuition materials supplied in class and available for viewing online may not be recorded, downloaded or copied unless instructed to do so by the Alliance Française de Melbourne.

The content of the Tuition materials, including copyright and all other such intellectual property rights contained therein, remain the exclusive property of the AFM. The Student will not reproduce any part of the Tuition Materials without the prior written consent of the AFM.

Tuition materials are personal to the Student and the Student is prohibited from selling, giving or transferring the Tuition materials to any other person or organisation who is not the Student.

Tuition materials and Tuition content are subject to change. 


Enrolment for one-on-one Tuition can be made by contacting: privatetuiton@afmelbourne.com.au. One-on-one Tuition fees (as detailed on the AFM website) are to be paid for a minimum two-hour Tuition and at least two Business Days prior to the Tuition. In the event of cancellation of Tuition by the student, two Business Days’ notice is required, otherwise, the full Tuition fee will be charged. To re-schedule the Tuition, the Student will have to contact the AFM by telephone on (03) 9525 3463 or via email to privatetuition@afmelbourne.com.au. E-Tuition fees are not refundable or transferable. All one-on-one Tuition in the package must be completed within 6 months of the first Tuition.

Any Student enrolled in shared private Tuition and who misses a Tuition session, will not be able to reschedule the missed Tuition.

By purchasing a Private Tuition package, the Student agrees to the AFM’s full “Private Tuition Terms & Conditions” which are provided on the Private Tuition page on the AFM website.


In the event that the Student is unable to attend a class, he/she can organise an online Catch-up Tuition Session. For a two-hour class, the Student can organise a paid thirty-minute Catch-up Session at $50.00. A maximum one-hour Catch-up Session ($100.00) can be organised per term. Catch-up sessions are to be booked and organised within the term dates of the missed class(es) and are subject to the AFM tutor availabilities. Catch-up sessions are held exclusively online.


To start the enrolment process, the candidate needs to complete the form for the corresponding exam they wish to sit, which can be found on the AFM website: https://www.afmelbourne.com.au/french-courses-learn-french/tests-and-diplomas/. Upon receipt of the completed form, the AFM will invoice the candidate via email. It is the candidate’s responsibility to pay the invoice within seven Business Days of receipt of the invoice.

Cancellations and deferrals prior to the registration deadline must be made by the Student in writing and a processing fee of AUD$50 (fifty Australian dollars) will be charged by the AFM. No refund, credit note, or deferral will be granted after the registration closing date. Transfers to other candidates are not possible.


The Student is entitled to benefits including discounts and access to the Culturethèque and Media Centre (subject to availability). This privilege is valid only for the duration of the Tuition.

The Student is entitled to attend general and extraordinary AFM meetings. However, unless the Student becomes a member of the AFM, the Student does not carry any voting rights for such meetings.


In the event the Student chooses to become a Member of the AFM by paying the Membership Subscription fee, Membership of the AFM is valid for one year from the purchase date of the Membership.

Members can access their membership cards digitally by logging into their AFM account.  Membership allows members to enjoy special advantages including eligibility to vote at the Annual General Meeting of the AFM, and, as the case may be, at the extraordinary meetings.


The AFM gift voucher may be applied to any product sold at the AFM (Tuition, E-Tuition, workshops, merchandise, events organized at the AFM).  It is not refundable nor exchangeable, nor is it transferable or redeemable for cash. The voucher does not guarantee admission into Tuition or E-Tuition.  Admission is subject to the availability of Tuition or E-Tuition and requires the gift recipient to contact the AFM by telephone on (03) 9525 3463 or via email, to enrol in a course. The voucher is for single use only, and must be submitted to the AFM when redeemed.

The voucher is valid only for Tuition or E-Tuition under these T&C or one-on-one/Private Tuition either at the AFM’s physical branches or online (E-Tuition).  The voucher is valid for one year after the issue date. If enrolment is made for Tuition or E-Tuition, which is of a lesser value than the face value of the gift voucher, the difference shall not be reimbursed to the recipient of the voucher, but shall be kept in credit in the Student’s account.


The Student is required to:

a. Ensure that all the information provided to the AFM is accurate;

b. Notify the AFM of any contact/details changes (email, telephone, address etc.);

c. Advise the AFM of any difficulties or problems the Student may experience with Tuition;

 d. In interaction with the Alliance Française de Melbourne’ staff, teachers and other students (including, but not limited to telephone calls, emails and instant chats) to conduct civilly and respectfully at all times. 

e.  Ensure they are in a safe and quiet environment when undertaking online classes, with their camera turned on for their AFM class. In the interests of all Students, it is the AFM’s obligation to request any Students who cannot fulfil these requirements to leave the class.

f. Ensure they are enrolled in a course at a level appropriate to their abilities. Whilst the AFM will make best efforts to address any particular challenges faced by students, Collective courses will necessarily comprise students of varying abilities and class changes cannot be made after the commencement of term on the basis of a Student perceiving they need to change class or level for any reason. It is the Student’s responsibility to request an oral assessment with the AFM, in the case of any doubt regarding their course level or abilities, prior to enrolling in a course.

g. Not, under any circumstances, use abusive language or harass staff, teachers and other students.  The AFM reserves the right to determine, at its sole discretion, what constitutes abusive language and harassment, and where that has occurred; and may, partially or completely, deny service to the infringing Student.

h. Not copy and paste content directly from the Tuition, otherwise the Student will be in breach of these T&C and the Student’s enrolment in the session of Tuition will be cancelled. At its sole discretion, the AFM may refuse re-enrolment of the Student to Tuition or may allow the Student to re-enrol in another Tuition session, in which case, charges will apply.


To the extent permitted by law, the AFM hereby excludes any liability to the Student in contract, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Student or any other person, or for any costs, charges or expenses incurred by the Student, arising from or in connection with the Student’s Tuition enrolment and any act or omission of Alliance Française de Melbourne.

Where an Act of Parliament implies in this Agreement any term or warranty which cannot be excluded, restricted or modified, such term or warrant shall be deemed to be included in this Agreement provided that the AFM liability for a breach of such term or warranty is, at the option of the AFM, limited to the supply of the Tuition again or the cost of supplying the Tuition again.

The Student acknowledges that, despite best endeavours by both parties in terms of Tuition and learning, the AFM does not warrant the Student’s improvement in French as a result of Tuition.


The AFM shall not be liable or responsible to the Student, nor be deemed to have defaulted or breached this agreement, for any failure or delay in fulfilling or performing any term of the enrolment of the Student for Tuition when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the AFM, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting online operators or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.  This clause expressly includes any further circumstance related directly or indirectly to the current coronavirus crisis such as governmental/state decisions, unrest, breakdown or power outage, etc.


All matters arising out of or relating to these T&C and to the enrolment of the Student for Tuition are governed by and construed in accordance with the laws of Victoria, without giving effect to any choice or conflict of law provision or rule (whether of Victoria or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of Victoria.


a.      Any legal suit, action or proceeding arising out of or relating to these T&C and to the enrolment of the Student for Tuition shall be instituted in the courts of Victoria (Australia).

b.     In connection with any controversy hereunder, each party shall be responsible for its legal fees and disbursements and all court and related costs and expenses; provided that, if The AFM shall be the prevailing party in any such controversy, the AFM shall be entitled to reimbursement of legal fees and disbursements and all court and related costs and expenses from the Student.


Notices: All notices, request, consents, claims, demands, waivers and other communications hereunder (each, a "Notice") shall be in writing and addressed to the parties at the addresses set forth on the enrolment documents or to such other address that may be designated by the receiving party in writing.  All Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), facsimile (with confirmation of transmission) or certified or registered mail (in each case, return receipt requested, postage prepaid).

Amendment and Modification: These T&C may only be amended or modified in a writing that specifically sets forth that said writing amends these T&C and is signed by an authorized representative of the Alliance Française de Melbourne.

Severability: If any term or provision of either these T&C or the enrolment of the Student for Tuition is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these T&C or the enrolment of the Student for Tuition or invalidate or render unenforceable such term or provision in any other jurisdiction.

Survival: Provisions of these T&C and the enrolment of the Student for Tuition which by their nature should apply beyond their terms will remain in force after any termination or expiration of this Order including, but not limited to, the following provisions: compliance with Laws, confidentiality, Governing Law, submission to Jurisdiction and survival.

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