AFM Update: COVID-19 & frequently asked questions



Updated 1 April 2020

Bonjour! As the current COVID-19 situation evolves, we will be doing our best to update you on our courses and how we are operating. Please see below some information that may help to answer some of your frequently asked questions.

Can I visit your St Kilda/CBD premises? No. Our premises are currently closed to the public until further notice.

How can I get in touch with you? Our phone lines are open from Monday to Friday from 10am to 2pm. You can call us between these times on (03) 9525 3463. Alternatively, you can send us an email to reception@afmelbourne.com.au. Please note that due to the current situation, our Reception is operating on reduced hours. We thank you in advance for your patience and understanding as we try to get back to you as promptly as possible. 

Are Term 2 classes going ahead? Yes! We are excited to announce that all our Term 2 classes will be held 100% online. We are offering exactly the same course content as previous terms, just taught in an online 'classroom' rather than a physical one. Course fees remain the same. You can find out more about specific courses on our website here

What are your Term 2 dates? Term 2 will be running from 20 April to 4 July. All courses are open for enrolment. You can find out more information and enrol here. If you notice that a class is sold out or would like for classes to run on a different schedule, please send us an email to reception@afmelbourne.com.au and we will try our best to accommodate your request.

I am interested in joining a class in Term 2, but I am not entirely sure about the online format. We understand that online lessons might be new to many of you, so we have decided to run some free trial classes for you to have a clearer idea of how lessons will be held. For more information and to book a spot in a trial class, please click here. Please note these are reserved for adults only.

I am not sure what my level is. You can book a level assessment here. One of our teachers will contact you shortly.

I have resources that I have borrowed from the library. What do I do with these? If you currently have any resources from the library, please look after them for us and return them once we reopen. No fines will be added to your account.

I requested access to Culturethèque, what do I do now? Hold tight! Please allow a couple of days to have this service activated.

Is the Berthe Mouchette poetry competition still running? The Berthe Mouchette poetry competition is still going ahead and the enrolment deadline has been extended. Please visit our website here for updates and information. For any questions, please email competition@afmelbourne.com.au.
Je suis un.e citoyen.ne Français.e et cherche des renseignements. Si vous êtes un citoyen Français et que vous désirez des informations sur la situation actuelle du Coronavirus, merci de contacter directement French Assist ou le Consulat au (03) 9690 6075.

If the above information does not answer your question, please send us an email at reception@afmelbourne.com.au or call us on 9525 3463 on Mondays, Wednesdays and Fridays from 11am to 2pm.

Merci de votre compréhension et à bientôt !

Alliance Française de Melbourne



Published 18 March 2020

Bonjour à tous,

As you are already aware, Victoria declared a state of emergency in response to the current COVID-19 outbreak on Monday 16th March.

The health and safety of our customers and staff is our primary concern. With this in mind, the Alliance Française de Melbourne Executive and Building Committee decided on 16th March that:


What does this mean for me?


Students enrolled in Term 1 courses

Classes this week (until Saturday 21st March) are running as usual. For next week, the final week of Term 1:

Adults & Teenagers – Your teacher will upload learning material for the final week, including extra ideas for activities/content that you can use during the break, to your class Padlet. On the Padlet, you can comment, ask questions and continue the conversation with your teacher and other students! 

Children – Some engaging learning materials will be sent to you by email, with instructions for you to assist your child with the activities. Our Children’s Course Coordinator will be in contact with you with further information soon. 

Students enrolled in Autumn Intensive classes, VCE Immersion Day or Express A session in Term 2

Credits will be organised for your cancelled course(s) and you will be contacted soon by Reception with more information.

Private tuition students

Private tuition will continue as scheduled for this week. From next week onwards, you can continue your private tuition lessons as scheduled, if you are happy to have your lessons online (via Zoom or another similar platform) – you can discuss this with your teacher. You will be contacted soon by our team to confirm how you would like to proceed.

What does this mean for Term 2 (starting Monday 20 April)?


We are prepared to hold online lessons for all Term 2 classes if required, until we are once again able to hold our classes on-site. We will keep you updated on this as we approach the beginning of Term 2. Online lessons may seem daunting to some of you at this stage, but please be reassured that your teacher(s) and our team will be here to support you with this new and exciting way of having lessons!

Please keep in mind that the Alliance Française de Melbourne is an independent, not-for-profit organisation – the best way that you can support us and your teachers is by re-enrolling for Term 2.

We appreciate your understanding and patience at this unprecedented time. The health, safety and wellbeing of our students and staff is our priority, but it is also important to us that you can continue your enjoyment and learning of the French language. Now is the perfect time to think, escape and dream… En français!

Merci beaucoup for your continued support,

Alliance Française de Melbourne


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St Kilda branch (currently closed):
51 Grey Street, St Kilda
VIC, Australia, 3182
Tel : 03 9525 3463
E-mail: info@afmelbourne.com.au

☎ Our phone lines are open:
Monday to Friday from 10am to 2pm 


City branch (currently closed):
Level 13, 55 Swanston St, Melbourne
VIC, Australia, 3000
Tel : 03 9525 3463
E-mail: info@afmelbourne.com.au

☎ Our phone lines are open:
Monday to Friday from 10am to 2pm